Game Support Features

Ticket-based support system

Our main mode of support is through an email ticket system because this is the best medium for keeping track of player issues and resolutions. We are not limited to email though. If you need support through other media or using other tools, just let us know.

Create, update and customize predefined responses

Showing concern for players through your responses is as important as resolving their issues in the most efficient way. We do this by preparing predefined responses for each anticipated bug or issue, then customizing each response based on the player's inquiries.

Regular reporting

We send daily and weekly reports so you could keep track of how many inquiries your game received. Since feedback plays an important role in updating and improving games, we also do custom reports and regular meetings to discuss the feedback gathered for your game.